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Concept · Fictional brand · Not client work

Kiln

Make something you can’t undo.

A pottery studio with a big Instagram following, half-empty classes and every booking done by direct message. We built the path from wanting to try to having a seat.

Creative workshopsDesigningGrowth

Kiln: key visual

The brief we wrote

Kiln: the problem.

Kiln is a fictional ceramics studio in Bandra West running wheel-throwing and hand-building classes for beginners. Its Instagram is full of beautiful pieces and comments asking how to join.

Every booking happens in direct messages: dates, availability, payment and reminders, one conversation at a time. Classes run half full while the founder spends evenings answering DMs.

Business

A ceramics studio in Bandra West

Industry

Creative workshops

Disciplines

Designing, Growth

What we’d deliver

  • Website and class calendar
  • Three-step booking flow
  • Gift cards and studio collateral
  • Content calendar from student work

Typical engagement

6 to 8 weeks

What the category does

  • Beautiful feeds with no path to book.
  • Class dates, sizes and prices hidden until someone asks.
  • Gift enquiries lost because there is nothing to buy.

The insight

The audience is already there. The path isn’t.

Nobody needs convincing that pottery is lovely. They need to know when the next beginner class is, whether there’s a seat and how much it costs, in the moment they feel like trying it. The design job is to remove every step between that feeling and a booking.

Three routes, one chosen

Three directions for Kiln, one chosen.

Route A

Contemporary ceramics.

Gallery white

Elegant, but it feels like a place to look, not a place to get your hands dirty.

Parked

Route B

Let’s get messy!

Playful craft

Friendly, but it undersells the skill and the calm of the studio.

Parked

Route C

Make something you can’t undo.

Commitment

Honest about what clay feels like, and a little bit brave, like the first class.

Chosen

01 · Identity

Kiln: a brand that looks like itself.

An italic serif with a handmade lean, terracotta and glaze teal on bone, and concentric circles taken from the potter’s wheel. The system is quiet enough to let students’ pieces be the colour.

  • Wordmark set in Instrument Serif Italic
  • Terracotta, glaze teal, bone and charcoal
  • Concentric wheel circles as the only pattern

Kiln: wordmark, colour palette and typography

02 · Website

The Kiln website, built around the idea.

The homepage shows the next three beginner classes with seats left and prices. Booking takes three steps, and gift cards finally exist.

  • Class calendar with live seats left
  • Real prices and class sizes, visible before anyone asks
  • Three-step booking with reminders
  • Gift cards for the people who ask in December

Kiln: website homepage concept

03 · Mobile

Kiln on mobile, where most customers meet it.

Nearly every visitor arrives from Instagram on a phone. The booking flow is built for thumbs: pick a class, pick a seat, pay.

Kiln: three mobile screens

04 · In the world

Kiln, away from the screen.

Gift cards, a studio chalkboard that matches the website, and a content calendar built from what students make each week.

Kiln: brand applications

How we’d know it worked

The numbers we’d agree for Kiln on day one.

This is a concept, so there are no results to report. These are the measures we’d set with a real client before starting, and review every cycle.

01

Seats filled per class

Half-empty classes were the original problem.

02

Bookings without a DM

Every one is an evening the founder gets back.

03

Gift card sales

A revenue line that didn’t exist before.

Why a concept?

Why Kiln is a concept, and says so.

Kiln doesn’t exist. We wrote this brief ourselves and took it through the same process we’d use with a client: research, a real insight, routes we could defend and the decisions that follow. Names, prices, people and places in the visuals are illustrative. Client work will appear here when clients say it can.

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Have a real brief like Kiln’s?

Start with a 45-minute Growth Audit. Bring the problem; we’ll bring the questions.